Help Center

Information
Rest assured, once you place an order, you'll promptly receive a confirmation email to confirm the details of your purchase. This email serves as an official record of your transaction and includes important information such as order summary, shipping details, and estimated delivery time.

To guarantee that you receive this crucial email directly in your inbox, we recommend adding guardian@animalumen.com to your list of trusted contacts or address book. By doing so, you can avoid the possibility of the confirmation email being misclassified as spam by your email provider.

If, for any reason, you haven't received your order confirmation email within a reasonable timeframe, please don't hesitate to reach out to our customer support team. We're here to assist you and resolve any issues to ensure a smooth and worry - free shopping experience.

We understand that errors can occur, and if you've noticed an incorrect address on your order, please refer to the confirmation email sent immediately after your purchase to double-check the details.

**If Your Order Hasn't Been Shipped Yet:**
Rest assured, there's still time to rectify the situation. Simply send us the correct address promptly, and our team will update it without delay, ensuring your order reaches you without any issues.

**If Your Order Has Already Been Dispatched:**
We deeply regret that, in this case, address changes are no longer possible. However, we recommend closely monitoring the shipping status. Once your package arrives in your country, you may be able to retrieve it from your local post office. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

To make an address correction, please contact us via email at support@animalumen.com within 24 hours of placing your order. Our customer service team is standing by to assist you and resolve the issue as quickly as possible. Thank you for your cooperation.

Once you place an order with us, our team springs into action right away because we understand that you're eager to receive your package promptly. To maintain our high standards of fast and accurate delivery, we have a specific policy regarding order cancellations.

If you wish to cancel your order, we can only accommodate the cancellation if the order has not yet been processed in our warehouse. As soon as the order is in transit with the carrier, we regret to inform you that it cannot be cancelled.

Therefore, if you decide that you want to cancel your order, it is crucial that you reach out to us as soon as possible. This will give us the best chance of stopping the order from being shipped and processing the cancellation smoothly. Please don't hesitate to contact our customer service team guardian@animalumen.com if you have any questions or need further assistance with canceling your order.

If you've already placed an order and are wondering whether you can make changes to it, here's what you need to know.

In most cases, we are able to assist you with modifying order information prior to the delivery stage. This includes details such as the zip code, address, or even replacing the product. However, to ensure a smooth process, it is crucial that you reach out to us without delay.

Here are the contact methods if you need to request order changes:
- Facebook: @AnimaLumen
- E-mail: guardian@animalumen.com

We're here to help you make the necessary adjustments to your order, so don't hesitate to get in touch as soon as possible!

# Effortless Shopping at Buddha Stones
Shopping with AnimaLumen is a breeze! Follow these straightforward steps to effortlessly bring your desired items home:

1. **Discover Your Ideal Item**：Browse through our collection and pick out the product that catches your eye.
2. **Personalize Your Selection**：Tailor your purchase by choosing the perfect color, style, size, and quantity. For bracelets and necklaces, be sure to check the product description for the exact length. Once you're satisfied, simply click "Add to Cart" or "Buy Now".
3. **Redeem Your Discount Code**：If you have a discount code, enter it on the checkout page to enjoy exclusive savings.
4. **Verify Your Order Details**：Double - check your shipping information and selected delivery method. Once everything looks good, click "Continue to Payment".
5. **Complete Your Purchase**：Enter your payment details and confirm. Then, click "Pay Now" to finalize your order.
6. **Anticipate Your Delivery**：As soon as your order is processed and dispatched, we'll send you confirmation emails regarding your order and shipping details. Just sit back and await the arrival of your items!

We hope you have a wonderful day! Should you encounter any issues during the shopping process, please visit our "Contact Us" page. Our team is ready and eager to assist you!

We understand how frustrating it can be when a discount code doesn't work as expected. If you're facing this issue, follow these steps to resolve it:

## How to Apply Your Discount Code Correctly
1. **Double-Check the Code**: Make sure you've copied the discount code accurately, including any uppercase or lowercase letters, numbers, and special characters.
2. **Click “APPLY”**: After entering the code, click the “APPLY” button. The total price of your order should automatically update to reflect the discount.

## What to Do If the Code Still Isn't Working
If the discount isn't applied after following the above steps, please reach out to our customer support team at support@animalumen.com. We're here to assist you and resolve the issue promptly.

## Important Reminder
Please note that discount codes cannot be combined. You can only use one discount code per order at the checkout stage.

When your international order meets our minimum purchase amount, rest assured that we've got you covered! We will include both shipping costs and any applicable import taxes or duties within the total price you see at checkout. There will be **no additional charges** for shipping or customs fees, so you can enjoy a seamless and worry - free shopping experience.

This offer is our way of making international shopping with us as convenient and straightforward as possible. Should you have any questions or need further clarification, our customer support team guardian@animalumen.com is always ready to assist you.

We offer a diverse range of convenient payment options to suit your preferences. You can securely complete transactions using major credit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we accept popular digital wallets like PayPal, as well as alternative payment services such as RuPay, Maestro, Hypercard, Trustly, and over 29 other methods.

Please note that we **do not accept** bank checks, wire transfers, or cash upon receipt. Similarly, cash on delivery is **not supported** at this time. We apologize for any inconvenience this may cause and are constantly working to expand our payment offerings.

**Need further assistance?** Reach out to our dedicated support team via:
- **Facebook**: @AnimaLumen
- **Email**: guardian@animalumen.com
Our team is ready to help and answer any additional questions you may have!

You may have noticed a difference between the product prices displayed on our website and the final amount at checkout, and we're here to explain why.

The prices you see on our website represent the cost of the products themselves. When you proceed to checkout, additional charges, such as a delivery fee, will be factored into the total purchase price. This ensures that your order is safely and efficiently delivered to your doorstep.

In most cases, the delivery fee is clearly indicated during the checkout process. However, if you find that the price difference is significantly higher than you anticipated, please don't hesitate to reach out to our dedicated customer support team at guardian@animalumen.com. We'll promptly investigate the matter, answer all your questions, and resolve any issues to ensure a seamless shopping experience for you.

Thank you for your understanding, and we look forward to serving you better.

We understand how frustrating it can be when your payment is declined during checkout. If you encounter this issue, follow these steps to troubleshoot the problem:

#### General Troubleshooting
1. **Verify Payment Details**: Double-check that you've entered all payment information accurately, including your card number, expiration date, CVV code, and billing address. A single incorrect digit can lead to a declined payment.
2. **Contact Your Bank or Card Issuer**: If the details appear correct, reach out to your bank or credit card company. They can confirm whether there are any holds, restrictions, or insufficient funds on your account that may be causing the decline. It could be due to security measures, such as a suspected fraudulent transaction, or a temporary issue with your card.
3. **Reach Out to Us**: If everything seems in order with your payment details and your bank has no issues on their end, please get in touch with us. When you contact our support team, providing the following information will help us investigate and resolve the problem more efficiently:
- **Device and Operating System**: Let us know what device you're using (e.g., iPhone, Android phone, computer) and its operating system (e.g., iOS 16, Android 14, Windows 11, macOS Ventura).
- **Web Browser**: Specify the browser you were using to complete the purchase (e.g., Google Chrome, Mozilla Firefox, Safari, Microsoft Edge) and its version number if possible.
- **Payment Method**: Indicate whether you were attempting to pay with a credit/debit card (e.g., Visa, MasterCard, American Express), PayPal, or another payment service.
- **Problem Description**: Briefly describe exactly what happened when you tried to make the payment, including the time and date of the attempt.
- **Error Messages**: If you received any error messages during the payment process, be sure to include the full text of the message in your communication with us.

#### Credit or Debit Card-Specific Checks
If your credit or debit card payment was declined, in addition to the general steps above, carefully review these card-related factors:
- **Expiry Date**: Ensure that your card has not expired. An expired card will always result in a declined payment.
- **Billing Address**: Confirm that the billing address you entered during checkout matches the address associated with your card as registered with your bank. Even a minor difference, like a missing apartment number or an incorrect zip code, can trigger a decline.

#### PayPal Payments
If you were using PayPal and your payment was declined, we recommend reaching out to PayPal's customer support directly. They have access to detailed information about your account and payment status, which will enable them to assist you more effectively in resolving the issue.

Our customer support team guardian@animalumen.com is dedicated to helping you complete your purchase smoothly. Don't hesitate to contact us if you need further assistance, and we'll do our best to get your payment processed successfully.

Yes, we do! We're delighted to offer international shipping to almost every corner of the globe. However, due to various shipping restrictions, we currently cannot ship to the following countries: the Bahamas, Yemen, Cuba, Iran, Sudan, and Syria. We sincerely apologize for any inconvenience this may cause and are continuously working to expand our shipping capabilities.

**Shipping Costs and Offers**
- **Free Shipping**: Enjoy free shipping on all orders with a subtotal of over US$48 (excluding free products). For orders below this amount, a flat shipping fee of US$6 will be applied.
- **Free Product Shipping**: Please note that free products have their own shipping costs, which are not deductible. For instance, if your order exceeds US$48 and includes both free and priced items, and you're required to pay a shipping fee, this charge likely covers the US$18 shipping cost for each free product included in your order.
- **Seasonal Promotions**: Keep an eye out for our sale seasons! During these special periods, we often run site-wide free shipping promotions, giving you even more opportunities to enjoy our products without additional shipping charges.

We strive to make your international shopping experience with us as seamless and affordable as possible. If you have any questions about shipping, feel free to reach out to our customer support team.

Delivery Timeline Overview
- **Order Processing**: After you place an order, it typically takes 2 - 5 business days for us to process it. This includes preparing your items, ensuring quality checks, and getting them ready for shipment.
- **Express Shipping (DHL)**: If you choose DHL for shipping, you can expect your package to arrive within 6 - 8 business days. This option is ideal for those who need their items quickly.
- **Standard Shipping**: With standard shipping, delivery usually occurs within 7 - 20 business days. The duration may vary depending on your location and various logistical factors.

#### Estimated Delivery Times by Country
| Country | Shipping Time |
|--|--|
| United States | 8 - 14 Business Days |
| Canada | 8 - 14 Business Days |
| Australia | 8 - 15 Business Days |
| United Kingdom | 7 - 12 Business Days |
| Mexico | 10 - 16 Business Days |
| Germany | 7 - 12 Business Days |
| Italy | 7 - 12 Business Days |
| Singapore | 8 - 14 Business Days |
| France | 7 - 12 Business Days |
| Spain | 7 - 12 Business Days |
| Netherlands | 7 - 12 Business Days |

**Important Notes**:
1. For countries not listed above, please refer to the information shown on the actual payment page. Alternatively, you can reach out to our customer service team for more details.
2. The delivery times in the table are for reference only. The exact shipping cost and estimated delivery time will be clearly displayed on the payment page at the time of checkout.

#### Incorrect Shipping Information
Accuracy of the shipping details you provide is crucial. If you realize that you've entered an incorrect shipping address or contact information, please contact our customer service immediately, within 2 hours of placing the order. Once we've processed and shipped your parcel, we regret that we won't be able to redirect it to a different address.

To get in touch with us regarding any issues or inquiries, simply send an email to guardian@animalumen.com. We're here to assist you and ensure your shopping experience with us is as smooth as possible.

We understand how frustrating it can be when your order doesn't arrive on time, and we sincerely apologize for any inconvenience this may have caused.

The transportation time varies from country to country. While we strive to deliver your order within the specified timeframe, unforeseen circumstances can sometimes lead to delays. These may include customs clearance backlogs, shipping carrier disruptions, adverse weather conditions, or other logistical challenges that are beyond our direct control.

Rest assured, our team is committed to resolving any delivery issues promptly. If your order has missed its expected delivery date, please reach out to us via our **Contact Us** page. To help us expedite the investigation, kindly have your order number ready. This will allow us to quickly track the status of your package and provide you with the most accurate information regarding its whereabouts.

We appreciate your patience and understanding as we work to get your order to you as soon as possible. Your satisfaction is our top priority, and we're dedicated to ensuring a positive shopping experience with us.

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Once your order is successfully placed, you'll promptly receive an order confirmation email at the address you provided during checkout. This email serves as proof of your purchase and contains essential details about your order.

When your item is shipped, we'll send you a shipping confirmation email right away. This email will include a tracking number, which is your key to monitoring the journey of your parcel.

To track your order, simply click on the **Track Your Order** link provided in the shipping confirmation email, or you can access our tracking page directly. Enter your tracking number, and you'll be able to view the current status and location of your shipment.

Please keep in mind that due to the nature of carrier systems, it may take up to 2 - 3 business days for the tracking number information to become available and visible on the carrier's website. So, if you don't see any updates immediately, don't worry! Just give it a bit of time.

If you encounter any issues with tracking your order or have further questions, our customer support team is here to help. You can reach out to us through the following channels:
- **Facebook**: Send us a message at @AnimaLumen.
- **Email**: Drop us a line at guardian@animalumen.com.

We're committed to ensuring you have a smooth and stress - free experience, from placing your order to receiving your package.

We recognize that shopping for personal items online can be a challenging decision - making process. That's why we've designed our return policy to offer you peace of mind. With a generous 30 - day window, you can rest assured that you have ample time to decide if our products are the perfect fit for you.

**Return Policy Details**
All orders are eligible for return or exchange within 30 days of purchase, provided you can present valid proof of purchase. Please note that while we'll process a full refund for the item cost, the original shipping fees are non - refundable.

**Steps to Return Your Order**
To start the return process, simply send the following information to contact@mail.buddhastoneshop.com. By providing these details promptly, we can streamline the process and assist you as efficiently as possible:
- **Order Number**: This unique identifier helps us locate your order details quickly.
- **A Photo of the Product**: A clear image of the item you wish to return allows us to assess its condition.
- **Product Name**: Ensures we match the item with the correct inventory and specifications.

We're committed to making your return experience as hassle - free as possible. If you have any questions or need further assistance during this process, don't hesitate to reach out. Our customer support team guardian@animalumen.com is here to help you every step of the way.

Jewelry is a precious and delicate accessory, and due to its nature, damage caused by normal wear and tear isn't covered by replacement. To ensure your jewelry remains in pristine condition for as long as possible, please follow these comprehensive care guidelines:

#### General Jewelry Care Tips
1. **Keep It Dry**: Moisture is jewelry's enemy. Exposure to water can lead to cracks, loss of luster, and unsightly water stains. Remember to remove your jewelry before swimming, showering, bathing, or using household cleaning chemicals.
2. **Avoid Chemicals**: Many everyday products contain harmful chemicals. Lotions, perfumes, and hairsprays can all damage your jewelry over time. Keep your pieces away from these substances to maintain their beauty.
3. **Wear It Last**: To minimize contact with chemicals, put on your jewelry after applying makeup, lotions, and fragrances, and remove it before undressing.
4. **Special Attention for Leather and Plated Jewelry**: Leather jewelry should never be exposed to water or moisture, as it can cause warping and deterioration. For plated jewelry, ensure it's completely dry before storing it. Moisture is a leading cause of tarnishing.
5. **Remove at the Right Times**: While most people remember to take off their jewelry before bed, don't forget to remove it when swimming, gardening, cleaning, or playing sports. These activities expose your jewelry to risks like impact, chemicals, and excessive moisture.

#### Caring for Sterling Silver Jewelry
Sterling silver requires extra attention to maintain its shine and durability. It's prone to tarnishing when exposed to various elements, including salty air, chlorine, sulfur, humidity, perspiration, cosmetics, household bleach, and other strong chemicals.

To prevent premature tarnishing, store your sterling silver jewelry in a safe, dry place during the following activities:
- Performing household chores or outdoor work
- Showering, bathing, or swimming in pools, hot tubs, hot springs, and the ocean
- Applying lotion, hair products, fragrances, and other cosmetics
- Exercising at the gym or participating in contact sports
- Cooking and preparing meals

#### Restoring Tarnished Sterling Silver Jewelry
Despite your best efforts, tarnishing is an inevitable part of sterling silver jewelry's life cycle. The good news is that you can restore its original luster, depending on the severity of the discoloration. Here are some effective and gentle methods:
1. **Washing Powder and Aluminum Foil**: This is one of the most affordable and gentle ways to remove tarnish. It's less likely to scratch your silver, making it a great option for delicate pieces.
2. **Sodium Bicarbonate (Baking Soda)**: Baking soda is excellent at dissolving dirt, grease, and grime. It's a simple yet effective solution for restoring the shine of your silver jewelry.

Caring for your bracelet properly not only keeps it looking beautiful but also extends its lifespan. Here are detailed cleaning and maintenance instructions tailored to different types of bracelets:

#### Cleaning Gemstone Bracelets
Gemstone bracelets require gentle care to preserve their luster and integrity. Follow these steps for effective cleaning:
1. **Initial Rinse**: Start by rinsing your bracelet in warm water. Avoid using any detergents, as they may damage the gemstones or the bracelet's finish.
2. **Pre - Treatment for Stains**: If you notice any discoloration or buildup on the beads, gently wipe them with a soft cloth before proceeding with the warm water rinse. This helps to loosen stubborn dirt without scratching the gemstones.
3. **Gentle Scrubbing**: Use a soft cloth to scrub the beaded bracelet gently. Pay close attention to any crevices or areas where dirt might accumulate.
4. **Drying and Polishing**: After cleaning, pat the bracelet dry with a soft, dry cloth. Once dry, use a clean, soft cloth to polish the metal - plated beads, restoring their shine.

#### Cleaning Wood Bead Bracelets
Wood bead bracelets, especially those made from bodhi seeds, have their own unique care requirements:
1. **Washing (When Necessary)**: Only wash your wood bead bracelet when it's truly needed. Hand - wash it in warm water. If there are stubborn stains, you can add a small amount of liquid dish soap. After washing, gently pat the bracelet dry with a towel and then hang it to air - dry completely.
2. **Re - Oiling and Fragrancing**: To keep your bodhi seed beads in top condition and add a pleasant aroma (optional), you can re - oil them. Take a small amount of organic walnut oil, beeswax, or mineral oil in your hand. If you want to add fragrance, mix in a few drops of your favorite essential oil. Then, rub the oil mixture thoroughly into the wood or seed beads.
3. **Maintenance Frequency**: In dry climates, it may be necessary to re - oil your bracelet every few months to prevent the wood from drying out and cracking. In more humid environments, once a year is usually sufficient. Over time, you'll notice that the natural beads gradually darken. This is a normal part of the aging process and adds to the unique character of your bracelet.

By following these simple yet effective cleaning and care instructions, you can ensure that your bracelet remains a stunning accessory for years to come.

We understand your concerns about the authenticity and quality of our products, and we're pleased to assure you that all our items are crafted with genuine, high - quality materials. We take pride in sourcing only the finest original materials to create each piece, ensuring that you receive products that meet the highest standards of craftsmanship and durability.

Every product page on our website provides detailed information about the specific materials used, so you can make an informed decision with complete confidence. Whether you're interested in the intricate details of gemstone jewelry, the unique characteristics of wooden accessories, or any other item in our collection, rest assured that you're investing in authentic, premium - quality products.