Hilfecenter

Information
Rest assured, once you place an order, you'll promptly receive a confirmation email to confirm the details of your purchase. This email serves as an official record of your transaction and includes important information such as order summary, shipping details, and estimated delivery time.

To guarantee that you receive this crucial email directly in your inbox, we recommend adding guardian@animalumen.com to your list of trusted contacts or address book. By doing so, you can avoid the possibility of the confirmation email being misclassified as spam by your email provider.

If, for any reason, you haven't received your order confirmation email within a reasonable timeframe, please don't hesitate to reach out to our customer support team. We're here to assist you and resolve any issues to ensure a smooth and worry - free shopping experience.

We understand that errors can occur, and if you've noticed an incorrect address on your order, please refer to the confirmation email sent immediately after your purchase to double-check the details.

**If Your Order Hasn't Been Shipped Yet:**
Rest assured, there's still time to rectify the situation. Simply send us the correct address promptly, and our team will update it without delay, ensuring your order reaches you without any issues.

**If Your Order Has Already Been Dispatched:**
We deeply regret that, in this case, address changes are no longer possible. However, we recommend closely monitoring the shipping status. Once your package arrives in your country, you may be able to retrieve it from your local post office. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

To make an address correction, please contact us via email at support@animalumen.com within 24 hours of placing your order. Our customer service team is standing by to assist you and resolve the issue as quickly as possible. Thank you for your cooperation.

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Der perfekte Weg, Tee auf niedrig hängenden Früchten zuzubereiten, um ihn zu identifizieren. Auch wenn die Vulputation nicht in der Lage ist, sie zu belästigen, wird das Bild der Verzweiflung nicht mehr geklärt. Für mich bestand der wichtigste Teil der Verbesserung meiner Fotografie darin, sie zu teilen. Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Bis zu einem gewissen Grad ist es uns gelungen, unsere Arbeit zu erledigen, ohne dass wir sie von der entsprechenden Kommode übernehmen müssen.

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Once your order is successfully placed, you'll promptly receive an order confirmation email at the address you provided during checkout. This email serves as proof of your purchase and contains essential details about your order.

When your item is shipped, we'll send you a shipping confirmation email right away. This email will include a tracking number, which is your key to monitoring the journey of your parcel.

To track your order, simply click on the **Track Your Order** link provided in the shipping confirmation email, or you can access our tracking page directly. Enter your tracking number, and you'll be able to view the current status and location of your shipment.

Please keep in mind that due to the nature of carrier systems, it may take up to 2 - 3 business days for the tracking number information to become available and visible on the carrier's website. So, if you don't see any updates immediately, don't worry! Just give it a bit of time.

If you encounter any issues with tracking your order or have further questions, our customer support team is here to help. You can reach out to us through the following channels:
- **Facebook**: Send us a message at @AnimaLumen.
- **Email**: Drop us a line at guardian@animalumen.com.

We're committed to ensuring you have a smooth and stress - free experience, from placing your order to receiving your package.

We recognize that shopping for personal items online can be a challenging decision - making process. That's why we've designed our return policy to offer you peace of mind. With a generous 30 - day window, you can rest assured that you have ample time to decide if our products are the perfect fit for you.

**Return Policy Details**
All orders are eligible for return or exchange within 30 days of purchase, provided you can present valid proof of purchase. Please note that while we'll process a full refund for the item cost, the original shipping fees are non - refundable.

**Steps to Return Your Order**
To start the return process, simply send the following information to contact@mail.buddhastoneshop.com. By providing these details promptly, we can streamline the process and assist you as efficiently as possible:
- **Order Number**: This unique identifier helps us locate your order details quickly.
- **A Photo of the Product**: A clear image of the item you wish to return allows us to assess its condition.
- **Product Name**: Ensures we match the item with the correct inventory and specifications.

We're committed to making your return experience as hassle - free as possible. If you have any questions or need further assistance during this process, don't hesitate to reach out. Our customer support team guardian@animalumen.com is here to help you every step of the way.

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Caring for your bracelet properly not only keeps it looking beautiful but also extends its lifespan. Here are detailed cleaning and maintenance instructions tailored to different types of bracelets:

#### Cleaning Gemstone Bracelets
Gemstone bracelets require gentle care to preserve their luster and integrity. Follow these steps for effective cleaning:
1. **Initial Rinse**: Start by rinsing your bracelet in warm water. Avoid using any detergents, as they may damage the gemstones or the bracelet's finish.
2. **Pre - Treatment for Stains**: If you notice any discoloration or buildup on the beads, gently wipe them with a soft cloth before proceeding with the warm water rinse. This helps to loosen stubborn dirt without scratching the gemstones.
3. **Gentle Scrubbing**: Use a soft cloth to scrub the beaded bracelet gently. Pay close attention to any crevices or areas where dirt might accumulate.
4. **Drying and Polishing**: After cleaning, pat the bracelet dry with a soft, dry cloth. Once dry, use a clean, soft cloth to polish the metal - plated beads, restoring their shine.

#### Cleaning Wood Bead Bracelets
Wood bead bracelets, especially those made from bodhi seeds, have their own unique care requirements:
1. **Washing (When Necessary)**: Only wash your wood bead bracelet when it's truly needed. Hand - wash it in warm water. If there are stubborn stains, you can add a small amount of liquid dish soap. After washing, gently pat the bracelet dry with a towel and then hang it to air - dry completely.
2. **Re - Oiling and Fragrancing**: To keep your bodhi seed beads in top condition and add a pleasant aroma (optional), you can re - oil them. Take a small amount of organic walnut oil, beeswax, or mineral oil in your hand. If you want to add fragrance, mix in a few drops of your favorite essential oil. Then, rub the oil mixture thoroughly into the wood or seed beads.
3. **Maintenance Frequency**: In dry climates, it may be necessary to re - oil your bracelet every few months to prevent the wood from drying out and cracking. In more humid environments, once a year is usually sufficient. Over time, you'll notice that the natural beads gradually darken. This is a normal part of the aging process and adds to the unique character of your bracelet.

By following these simple yet effective cleaning and care instructions, you can ensure that your bracelet remains a stunning accessory for years to come.

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