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At AnimaLumen, we aim to offer you the best shipping option. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you at all times.

1. Does AnimaLumen ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

• Bahamas
• Yemen
• Cuba
• Iran
• Sudan
• Syria

2. How much does shipping cost?

You can enjoy free shipping on orders over US$69.99. Otherwise, Premium Shipping costs US$6. If you choose Express Shipping, it starts at $29.99 USD.

PS. We have free shipping site-wide promotions during the sale season. Stay tuned!

Note:
1. “Free shipping for orders over $69.99 USD” is only available for use on regular-priced items, not free items.
2. The shipping cost-$18 USD of the Free Product is not deductible. $18 USD including processing fee, shipping, and customs duties.

Shipping costs are calculated at checkout and vary depending on the product weight and your shipping location. We strive to ensure shipping charges are affordable. However, we are at the mercy of our shipping carriers. Therefore, even if it is a free product, the shipping fee will still be charged.

Hope my explanation is able to assist you. Please feel free to let us know if you have any further questions.

3. How long will it take for my order to arrive?

Total delivery time = processing time + shipping time

(not including customs delays, weekends, holidays, and any unforeseen circumstances)

Delivery Time

• Order Processing: 2-5 Business Days.
• Express Shipping Time (Fedex / DHL ): 6-8 Business Days.
• Standard Shipping Time: 7-20 Business Days.

Wrong Shipping Information

• If you have left the wrong shipping address or contact information, please contact our customer service within 2 hours.
• Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
• Contact us at contact@mail.buddhastoneshop.com

CountriesDelivery Time (Business Days) United States, Canada, United Kingdom, Mexico, Netherlands, Germany, France, New Zealand, Spain, Denmark, Austria, Sweden, Singapore7-15 Days

Australia, Israel, Switzerland, Latvia, Italy, Portugal, Greece, Cyprus, Hungary, Croatia, Finland, Ireland, Norway, Thailand, Malaysia, Slovakia, Mexico, Brazil, Poland, Vietnam, Lithuania, Belgium, Japan

10-20 Days

Note:

1. Other countries not on the list, please see the actual payment page or contact our customer service.

2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.

4. How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to click:   TRACK MY ORDER to track the shipment status.

If the above page does not work, pls check it on the page: https://t.17track.net/en#nums5、Why has your parcel been shipped but the shipping information has not been updated yet?

1. When the product is hand-made in Tibet or Nepal and delivered to the carrier, the tracking order number will be uploaded to the order page afterward.
2. Due to international transportation, it takes 3-5 days for the package to arrive at the airport of the international shipping center. During this period, there is no transport information for inland transport from Tibet or Nepal to the international shipping center. The shipping information will not be updated until the package arrives at the international shipping center and is scanned.

So please don't worry and just wait 3-5 days for it to update the information.

6. What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us at contact@mail.buddhastoneshop.com. We’ll either resend a new one to you or give you a full refund.

For help & inquiries, you can check the FAQ or please contact us in the following ways:
Facebook: @Anima_Lumen
E-mail: contact@mail.buddhastoneshop.com

At AnimaLumen, your happiness is our top priority.

• 30 Day Return Policy
• 30 Day Satisfaction Guarantee
• Lifetime Warranty available for purchase

We make it a point that you enjoy every moment with us, whether you’re ordering a product or returning an item.

That’s why we promise to do our best to deliver amazing products and customer experience! That said, here are some things you might want to know:

Can I return or exchange an item?

• Yes! You may return or exchange an item within the first 30 days of your receipt.
• Whether it’s an incorrect size, broken product, or you just changed your mind, we’ll be glad to help you in getting a refund or replacement!

What if I just don't like my product?

That's sad, but we want to make this work. We offer a 30 day satisfaction guarantee, which means if you simply don't like your item just request a return.

How do I return an item?

If you wish to return an item, please send an email to hello@AnimaLumen.com.

• We will get back to you with the return address in 24-48 hours.
• You can return an item as long as it is unused. Best if the packaging is unopened!
• As soon as we receive the item, we will either issue a refund or exchange the product for another one.
• For refunds, you can expect your money back 1-2 days after we receive the item.
• We pay your refund through credit card and PayPal. Credit card refunds may take 5 workdays to reflect in your bank.
• Please inform us within 30 days of delivery for all returns and exchanges. This is to minimize cases of lost packages.

Do I pay for shipping on returns?

• Yes, you need to cover shipment if you wish to return an item to us. You may ship back the item using the carrier of your choice.
• To ensure a pleasant experience, we highly advise using a tracking service when returning an item.

Can I cancel my order?

If you ordered by accident or simply changed your mind, let us know ASAP. If the order wasn't shipped yet, we will cancel it immediately and issue a full refund.

Got more questions? Please email us at hello@AnimaLumen.com so we can help